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<?xml version="1.0" encoding="UTF-8"?>
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<faqs xmlns="http://maven.apache.org/FML/1.0.1" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
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xsi:schemaLocation="http://maven.apache.org/FML/1.0.1 http://maven.apache.org/xsd/fml-1.0.1.xsd"
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title="Troubleshooting" toplink="false">
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<part id="general">
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<title>General</title>
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<faq id="run-cdmlib-webapp">
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<question>
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How can I get help?
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</question>
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<answer>
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<p>The troubelshooting section is still under construction. If you
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don't find the answer here, please contact us by email:
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editsupport@bgbm.org</p>
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</answer>
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</faq>
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<faq id="cdm-incompatible-version">
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<question>
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The CDMServer reports incompatible versions, e.g.:
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<code>Incompatible version [cichorieae] expected version:
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3.0.0.0.201011090000, data base version 2.4.1.2.201004231015</code>
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</question>
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<answer>
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<p>
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The version of the database to which the server is trying to
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connect is not compatible to the software version of the server.
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Please connect to the database using the Taxonomic Editor and
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update the database to the current version.
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<strong>Please make sure that you are using the latest stable
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releases of both, the CDM Server and the Taxonomic Editor</strong>
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</p>
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</answer>
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</faq>
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<faq id="cdm-unable-connect-or-retrieve-version">
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<question>
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The CDMServer reports
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<code>Unable to connect or to retrieve version info from ...</code>
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</question>
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<answer>
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<p>
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The database to which the server is trying to connect is most
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probably not a cdm data base. I also might be empty.
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<ol>
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<li>
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First of all use your preferred database management program to
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take a look at the data base.
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If there is only one table called
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<code>_c3p0ConectionTest</code>
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this database was an empty one and you can savely proceed to
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step 2 in order to intialize the database structure.
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Otherwise this data base was not empty and might be used for different
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purposes.
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Please do not connect the Taxonomic Editor to this database unless you
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know waht youare doing.
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</li>
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<li>Connect to the database using the Taxonomic Editor in order to
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create the cdm database.</li>
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</ol>
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</p>
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</answer>
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</faq>
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</part>
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</faqs>
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